Patient Care Coordinator

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team. In this role, you will optimize client and provider scheduling to enhance service delivery and operational efficiency while serving as a consistent point of contact for families.

Responsibilities

• Guide patients through care pathways, monitoring progress and proactively addressing care delays and barriers.
• Serve as the primary point of contact for families, streamlining communication and guiding them through their Cortica journey.
• Keep families informed about wait times for services.
• Create scheduling plans that adhere to best practices, ensuring providers are utilized to full capacity while aligning with client needs.
• Collaborate with clinical teams to integrate scheduling strategies into broader care plans for a holistic approach.
• Provide scheduling support for contract processes, particularly for Schools-related contracts, and assist with Value-Based Care (VBC) clients.
• Collaborate with on-site leadership to address and resolve client scheduling concerns efficiently and professionally.
• Ensure timely case assignment and management by working closely with clinical leadership.
• Address client inquiries and requests promptly, maintaining high service standards.
• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance efficiency and streamline operations.
• Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions.
• Follow established scheduling protocols and best practices to meet the needs of clients and providers.

Requirements

• 4+ years of scheduling experience in ABA services or a related field.
• 2+ years in a client services-related role.
• Strong problem-solving skills.
• On-site presence required to manage scheduling processes and address concerns promptly.

Benefits

• $2,000 continuing education stipend.
• Competitive compensation: $26.13/hr to $32.67/hr depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.
• Referral bonuses.