Patient Care Coordinator

About the role

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Fayetteville, NC. This entry-level office role maintains pleasant and consistent daily clinic operations while providing excellent customer service.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Create an inviting clinic atmosphere and make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Monitor clinic inventory.
• Monitor caseload, D/C candidate, progress note, and insurance reporting.
• Attend any required training with the Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.

Requirements

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• Full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; may be required to attend special events some evenings and weekends, or work additional hours as needed.
• Subject to sedentary work: constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates; must be able to hear and speak to accurately exchange information.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided and use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0–20 lbs., lifts 0–20 lbs. from floor to waist; carries, pushes, and pulls 0–20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K with company match.