Patient Care Coordinator

About the role

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Sevierville, TN. A Patient Care Coordinator is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. Patient Care Coordinators have excellent customer service skills, learn new things daily, and multitask across multiple computer programs.

Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual works in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Core responsibilities: Collect all money due at the time of service; convert referrals into evaluations; schedule patient visits.
• Customer Service: Create an inviting clinic atmosphere; make all welcome calls; monitor and influence arrival rate through creation of a great customer experience.
• Practice Management: Manage schedule efficiently; manage document routing; manage personal overtime; manage non-clinical documentation; manage deposits; manage caseload, D/C candidate, progress note, and insurance reporting; monitor clinic inventory.
• Training: Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates; complete quarterly compliance training.
• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or by telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical requirements

• Subject to inside environmental conditions: protection from weather but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• Sedentary work: constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates; must be able to hear and speak to accurately exchange information.
• Frequently operates a computer and other office equipment (printers, phone, keyboard, mouse, copy machines) using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Constantly views computer screen (near acuity) and reads items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0–20 lbs., lifts 0–20 lbs. from floor to waist; carries, pushes, and pulls 0–20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Schedule

Full-time position operating within normal business hours Monday through Friday, with an expectation of a minimum of 40 hours per week. May be required to attend special events some evenings and weekends, or work additional hours as needed.