Patient Care Coordinator

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Jacksonville, NC. This entry-level office role focuses on maintaining pleasant and consistent daily clinic operations, with a strong emphasis on customer service and multitasking across multiple computer programs.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Support clinic growth through excellence in practice management and patient intake processes.
• Collaborate with the Clinic Director to carry out efficient clinic procedures.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls to patients.
• Monitor and influence patient arrival rates to enhance customer experience.
• Manage schedule efficiency, document routing, personal overtime, and non-clinical documentation.
• Handle deposits, caseload reporting, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills; ability to relate well to leadership and team members.
• Ability to multitask, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature variations.
• Full-time position (minimum 40 hours per week) operating Monday through Friday during normal business hours; may require occasional evenings, weekends, or additional hours for special events.
• Primarily sedentary work with frequent sitting and ability to alternate with standing as needed.
• Constant communication with associates; must be able to hear and speak clearly to exchange information.
• Frequent operation of computers and office equipment (e.g., printers, phones, keyboards, mice, copy machines) using gross and fine manipulation.
• Constant repetitive motions for typing and viewing computer screens (near acuity).
• Must comprehend information and use judgment to respond appropriately in various situations.
• Occasional walking, standing, pushing, pulling, lifting (0-20 lbs. from floor to waist), and carrying (0-20 lbs.).
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, or lifts under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.