Patient Care Coordinator

The Patient Care Coordinator at BenchMark Physical Therapy is an entry-level office role aimed at supporting clinic growth through excellence in practice management and patient intake processes. This position works closely with the Clinic Director to ensure efficient clinic procedures align with the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or by telephone from patients, physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Excellent communication skills, able to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines with minimal supervision.
• Efficient time management and presentation skills as a member of a team.

Physical Requirements

• Subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• Full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• Subject to sedentary work: constantly sits, with ability to interchange with standing as needed; frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse, and copy machines using gross and fine manipulation; constantly views computer screen (near acuity) and reads items on screen; comprehends information provided, uses judgement to appropriately respond in various situations; occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.; rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.