Patient Care Coordinator

About the role

Join a fast-paced, high-energy environment with a rapidly growing company. As the Patient Care Coordinator, you will be the face of the practice, creating an extraordinary patient experience in a culture that emphasizes collaboration and empowerment.

Responsibilities

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past, and potential patients through identified sources.
• Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Professionally answer incoming phone calls and messages, as well as follow up with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (e.g., patient records, financial forms, and insurance contracts).
• Verify patient eligibility and submit insurance claims; manage the process until the claim is funded.
• Reconcile cash balance and manage Accounts Receivable and Accounts Payable, including making bank deposits.
• Maintain a clean and welcoming office and work environment.

Requirements

• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
• Full-time and part-time hours available.
• Team player with an enthusiastic and positive attitude.

Applicable experience includes: Medical Receptionist, Receptionist in a healthcare office, Front Desk Reception.

Benefits

Beltone offers a wide range of excellent employee benefits, including innovative hearing technology and superior patient care, making it a rewarding place to grow professionally. We value commitment to excellence in patient care, integrity, honesty, and respect for our internal staff.