Patient Care Coordinator

About the Role

We are opening a new Beltone hearing care clinic in Madison and are looking for a motivated, organized, and people-focused Patient Care Coordinator to help launch and grow our practice. This role is the heartbeat of our clinic. You’ll be the first impression for our patients and a key driver of appointment flow, follow-ups, and overall patient experience.

Responsibilities

• Greet patients and create a warm, professional experience
• Schedule hearing evaluations, fittings, and follow-ups
• Answer phones and convert inquiries into booked appointments
• Confirm appointments and reduce no-shows
• Handle patient intake paperwork and basic administrative tasks
• Support providers with patient flow and coordination
• Make follow-up calls to undecided or inactive patients
• Help grow referrals and community awareness

You won’t be selling hearing aids — but your work directly supports clinic success.

Requirements

• Customer service or healthcare front-office experience preferred
• Excellent communication and phone skills
• Organized, dependable, and detail-oriented
• Comfortable working with older adults
• Professional, positive attitude
• Coachable and team-oriented
• High School Diploma or GED required
• Must be 21 years of age or older

Benefits

• Group health insurance
• 401(k)
• Paid training
• Supportive team environment
• Opportunity to grow with a new clinic

Pay

Competitive hourly pay based on experience.

Schedule

• Monday–Friday (8–5)
• Most weekends and holidays off

Why Join Us?

At Beltone, we help people reconnect with life through better hearing. You’ll be part of a respected national brand recognized by Forbes as one of America’s Best Midsize Employers in 2025, while helping build a brand-new local clinic from the ground up. If you enjoy helping others, staying busy, and being part of something growing — we’d love to meet you.