Patient Care Coordinator

Part-time, hourly rate: $16.00/hr.

About the role

At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success.

Responsibilities

• Administrative Support: Perform a range of office tasks efficiently.
• Patient Assistance: Support the Hearing Care Professional in guiding patients and serving as their primary liaison.
• Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.
• Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.
• Communication: Handle incoming calls and follow up with patients professionally.
• Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
• Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.
• Office Environment: Maintain a clean, welcoming workspace.

Requirements

• High School diploma or equivalent.
• Preferred: 2 years' experience in office administration, sales, or customer service.
• Proficiency in MS Office.
• Flexible to work varying hours.

Skills

• Customer Service Orientation.
• Team Player.
• Self-motivated, organized, and decisive.

Benefits

• Paid Time Off (PTO).
• Paid Holidays.
• Employee Assistance Program (EAP) – Providing support for personal and work-related challenges.
• Employee Engagement through Nectar – Recognition and rewards program.
• 401(k) (Non-Matching) Retirement Plan.