Patient Care Coordinator

Job Type: Full Time

About Us

We are a multi-clinic, patient-centered, hearing healthcare provider committed to improving the quality of life for our patients. Our mission is rooted in Hearing Care for Life, where we prioritize building long-term relationships with our patients and supporting them on their journey to better hearing. Our team is guided by these core values:

• Treat Every Patient Like Family: We go above and beyond to provide compassionate care and personalized solutions.
• Educating Our Patients: We empower patients with the knowledge they need to make informed decisions about their hearing health.
• Better Hearing Is The Agenda: Every interaction is focused on improving our patients' quality of life through better hearing.
• See The Opportunity In Every Interaction: We recognize that every conversation is an opportunity to make a difference.

In 2024 we helped connect and reconnect nearly 5,000 lives in our communities. Come join us to help us achieve our goal to connect 15,000 lives!

Schedule

Monday-Friday, 8:30AM - 5:00PM

Pay

$42,500 - $45,000

Responsibilities

• Greet patients as they enter our clinic
• Answer telephones, take messages, transfer calls, and confirm appointments
• Collect detailed demographic information
• Schedule appointments for patients
• Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations
• Enter data and maintain electronic patient files in the CRM system
• Initiate outgoing "warm" marketing calls to patients who have not been seen in the clinic for a while
• Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations
• Process, file, and track insurance benefits claims for our patients including worker's comp claims
• Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic
• Work with patients to secure billing information and process payments
• Perform duties using specific knowledge of medical terminology and clinic procedures

Requirements

• High school diploma or GED equivalent required
• Ability to type is required
• 2+ years of data entry/administrative experience in a healthcare office setting is preferred
• 2+ years of customer service experience is preferred
• Knowledge of administrative processes and systems such as Google Drive, Google Docs, Google Sheets, and how to manage those types of files
• Detail oriented, excellent organizational skills, and discretion with confidential patient record information
• Ability to effectively multitask with confidence
• Must enjoy interacting with our Senior populations of patients
• Engaging, outgoing personality
• Must be comfortable making limited outgoing marketing calls
• Ability to pass a criminal background check is required
• Ability to communicate effectively both verbally & in writing in English
• Bilingual in Spanish is a plus
• Medical coding and billing experience is a plus

Benefits

• Monthly bonus program eligibility
• Paid time off after 90 days
• Paid major holidays
• QSEHRA medical reimbursement program
• Paid training and professional development support

Why Join Us?

• Make a Lasting Impact: Help individuals improve their quality of life by restoring their ability to hear.
• A Team That Feels Like Family: Work in a supportive, patient-focused environment where everyone is valued.
• Empower Through Education: Be part of a team that believes informed patients make the best decisions.
• Driven by Purpose: Join us in ensuring that Better Hearing Is The Agenda for every patient we serve.