Patient Care Coordinator

Responsibilities

• Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Maintain a clean and inviting office and work environment.

Qualifications

• A high school diploma or equivalent is required.
• Two years of office experience is preferred.
• Two years of customer service experience is preferred.
• Proficiency in MS Office is required.

Benefits

• Health insurance
• 401(k)