Patient Care Coordinator

Patient Care Coordinators

Responsibilities

• Welcome patients, customers, and vendors, greeting them in a friendly and welcoming manner.
• Answer and respond to telephone inquiries professionally and promptly.
• Schedule appointments.
• Gather and enter patients and insurance information.
• Verify and enter patient demographics into the Electronic Medical Record (EMR).
• Verify vision and medical insurance information and enter into EMR.
• Maintain an understanding of insurance plans and communicate information to patients.
• Pull schedules to ensure insurance eligibility before patient appointments and ensure files are complete.
• Prepare insurance claims and run reports to ensure all charges are billed and filed.
• Print and prepare forms for patient visits.
• Collect and document all charges, co-pays, and payments into EMR.
• Alocate balances to insurance as needed.
• Maintain a clean workspace.
• Practice economy in the use of equipment and supplies.
• Perform other duties as needed and as assigned by the manager.

Requirements

• High school diploma or equivalent.
• Basic computer literacy.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Ability to maintain patient and practice confidentiality.

Physical Demands

• The ability to communicate and exchange information.
• The ability to utilize equipment necessary to perform the job.
• The ability to move about the office.