Patient Care Consultant

About the role

As a Patient Care Consultant, you will serve as the primary treatment plan advisor for patients, guiding them through their smile transformation by combining empathy with consultative sales skills to help patients commit to treatment with confidence.

Responsibilities

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician
• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity
• Create and present customized payment plans tailored to each patient's financial needs
• Act as the patient's primary point of contact after their initial visit, answering questions and providing ongoing guidance
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions
• Follow up with patients to encourage treatment decisions and ensure timely communication
• Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups
• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards
• Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience
• Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental

Qualifications

• 2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred)
• Proven track record of meeting or exceeding sales or conversion goals
• Excellent communication, interpersonal, and objection-handling skills
• Ability to simplify clinical recommendations into patient-friendly language
• Strong organizational and time-management skills; comfortable using CRM or patient management systems
• Patient-first mindset with empathy, professionalism, and active listening skills
• Resilient and adaptable in a fast-paced environment
• Collaborative team player who partners effectively with clinicians and leaders
• Results-oriented, motivated by both patient outcomes and performance goals

Pay

$20 – $25/hour + incentive opportunity

Benefits

• Paid time off
• Health, dental, and vision insurance
• 401(k) savings plan with match
• Career development and growth opportunities
• Free continuous learning through TAG U
• A fun and supportive culture that encourages collaboration and innovation

Schedule

Full-time