Patient Care Assistant I - Primary Family Medicine

Summary

Participates in structured education and training programs, provides front office and clinical support, assists with patient care activities, and performs point-of-care testing under supervision.

Responsibilities

- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. - Participates in required education, training programs, and competency validation activities to support clinical and operational readiness. - Greets patients in person and via telephone in a professional, courteous, and service-oriented manner. - Registers patients accurately by collecting and verifying demographic, insurance, and financial information. - Schedules appointments, follow-up visits, diagnostic tests, and referrals in accordance with clinic protocols. - Coordinates and communicates patient messages between patients and providers, ensuring timely follow-up. - Documents patient interactions, test results, and care activities accurately in the electronic medical record (EMR). - Assists patients, nurses, providers, and care team members in delivering patient care within the clinic setting. - Obtains and records vital signs in accordance with established clinical guidelines and procedures. - Collects and documents patient history related to the chief complaint to support provider evaluation. - Performs point-of-care testing under supervision and in accordance with established protocols. - Ensures proper quality control, documentation, and compliance for all point-of-care testing performed. - Maintains a clean, organized, and safe clinical and administrative environment in accordance with regulatory standards.

Job Requirements

Education/Skills

• High School Diploma or GED required, or • In lieu of a High School Diploma or GED, two (2) years of relevant work experience above the minimum qualification • Enrollment in or recent completion of a healthcare-related program (e.g., Medical Assistant, Nursing Assistant, Emergency Medical Technician)

Experience

• Prior customer service or healthcare experience preferred • Basic knowledge of clinical workflows and patient care environments preferred

Licenses, Registrations, or Certifications

• Basic Life Support (BLS) certification from the American Heart Association required • Must obtain certification as a Medical Assistant within one (1) year of hire

Work Schedule

MULTIPLE SHIFTS AVAILABLE

Work Type

Full Time