Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)
About the role
The Patient Advocate will work as an extension of the clinical care team by identifying and resolving communication and cultural barriers using advocacy skills. This position will also be expected to manage patient expectations, including educating and influencing expected service behaviors with staff and providers. Additionally, the role will empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience, providing creative solutions to unique challenges in collaboration with leadership. The Patient Relations Representative will develop education materials, assist with patient‑ and family‑centered policies, and make recommendations to drive service excellence.
Requirements
- Minimum Education: High School or equivalent
- Minimum Experience: 3–5 years experience in a related field, preferably in an acute care setting
- Minimum Skills: Able to communicate in writing in both languages; demonstrated interpersonal, communication, and customer service skills; ability to establish and maintain effective working relationships with physicians, managers, staff, and volunteers
Preferred Experience
- Experience in the medical field/medical terminology
Preferred Skills
- Bilingual – strong command of English and Chinese or Spanish (multiple dialects preferred)
Pay
The annual salary range for this position is $62,773 – $97,781. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, and external market and organizational considerations.