Patient Advocate, Full-Time, Days, 9:00am-5:30pm

Jackson North Medical Center is a newly expanded facility featuring a doubled emergency department with a dedicated pediatric emergency room, refreshed labor and delivery suites, state-of-the-art surgical suites, and an upgraded Outpatient Rehabilitation Center. Our 382-bed hospital in North Miami Beach serves North Miami-Dade and South Broward, providing compassionate care and access to Jackson Health System’s world-class resources.

About the role

As a Patient Advocate, you will enhance the patient experience and promote continuity of care by assisting patients with scheduling follow-up care prior to discharge, educating them on the importance of follow-up visits, and supporting other care continuity initiatives within the department.

Responsibilities

• Directly assist patients with scheduling appropriate follow-up visits before discharge from the emergency department.
• Educate patients on the importance of follow-up care and active engagement in their care journey.
• Verify patient insurance eligibility as needed.
• Record basic data regarding each patient interaction, such as whether follow-up visits were scheduled.
• Maintain a customer service-oriented, patient-centric attitude with strong planning and organizational skills.
• Respond appropriately to a variety of personalities and situations while upholding patient confidentiality.
• Demonstrate service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).
• Perform other related duties as assigned.

Requirements

• High school diploma or GED equivalent (required).
• Bachelor’s degree (preferred).
• Generally, 2 to 3 years of related experience.
• Valid license or certification as needed for the role or specialty.

Skills

• Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
• Strong oral and written communication skills.
• Professional composure and critical thinking in difficult or stressful situations.
• Ability to follow instructions and exercise independent judgment.
• Proficiency in job-appropriate technology and software applications.

Schedule

Full-Time, Days, 9:00 AM – 5:30 PM