Patient Advocate - Service Excellence - Full Time 8 Hours Days (Non-Union, Exempt)
Job ID: REQ20180702 | Posted: 09/17/2026
About the role
The Patient Advocate will work as an extension of the clinical care team by identifying and resolving communication and cultural barrier using advocacy skills. This position will also be expected to manage patient expectations, including educating, and influencing expected service behaviors with staff and providers. Additionally, this position will be responsible to act as an advocate striving to empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience while providing creative solutions to unique challenges in collaboration with leadership, the Patient Relations Representative will develop education materials, assist with policies that are patient and family centered, and make recommendation to drive service excellence.
Responsibilities
- Act as a liaison between the family and care team to enhance communication, bridging gaps in understanding.
- Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitates patient care services and amenities while always anticipating patient and family needs.
- Acts as an advocate for the patient and communicates any gaps to the care team and assists with the resolution.
- Identifies Limited English Proficient (LEP) hospital patients in the hospital each day and conduct roundings.
- Identifies any patient