Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

The Patient Access Representative assists patients with the check-in/arrival process. They have in-depth knowledge in all processes of the reception front desk and arrival process. They work with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. They schedule new patients with the physician who specializes in their care type and prepare the new patient chart for the physician's review.

Responsibilities

• Registers and admits patients following appropriate policy, ensuring the two patient identifiers “Name and Date of Birth” are used when selecting patients.
• Ensures all patients are checked into the hospital system.
• Absorb and accurately input patient demographics and financial information into the computer system according to standard operating procedures.
• Collects and records patient payments and completes ledgers for all check and cash payments.
• Verifies and documents insurance eligibility and confirms and documents benefits.
• Utilizes both hospital and professional registration information systems, completing all required fields.
• Maintains accuracy score above 89%.
• Assists the manager/supervisor with other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, including the ability to speak, read, and write English proficiently.
• Comfortable with computers and medical terminology.
• In-depth knowledge of Cerner, most insurance types, and basic computer programs.
• Demonstrate excellent customer service behavior.

Qualifications

• One year of hospital experience preferred.

Skills

• Knowledge of all insurance types, including government health programs.
• Ability to speak, read, and write English proficiently.
• Computer proficiency.
• Medical terminology knowledge.

Benefits

Not specified.

Pay

$22.88 - $35.55 per hour.

Schedule

Not specified.

Additional Information

The USC Norris Comprehensive Cancer Center and Hospital offers exceptional, personalized care in 14 key areas of cancer treatment. It is an integral part of the university's academic medical center, using a multidisciplinary team approach to provide world-renowned care. The hospital has 60 beds and is involved in cutting-edge research and clinical trials. The job ID is REQ20177275 and was posted on 07/02/2026. Applicants should apply through the provided link.