Patient Access Liaison I - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

This is a fully remote position.

About Our Client

The organization operates within the healthcare sector, specifically managing academic medical centers and health sciences campuses. It addresses challenges in patient access and care coordination by integrating clinical governance, physician and ambulatory services, billing, contracting, and financial operations. Serving a wide geographic area with numerous clinical departments, physicians, and staff, the organization focuses on advancing quality, safety, access, and financial strength through system-level approaches, innovation, and technology to provide seamless patient access and service.

About the Opportunity

The Patient Access Liaison I is responsible for managing communications and access for patients within the medical centers and health sciences campus. This role serves as the primary contact point for patient inquiries, scheduling, and directing communications to appropriate medical personnel. The position contributes to the organization by ensuring efficient, accurate, and professional handling of patient access and communication, thus supporting patient-centered care and operational effectiveness.

Responsibilities

• Serve as primary contact for access to academic medical centers and health sciences campus.
• Answer, screen, and direct incoming and outgoing calls, electronic messages, and web-based communications.
• Respond to basic inquiries and refer others to appropriate medical personnel.
• Contact and distribute messages to medical staff via text, voice, and email systems.
• Schedule and confirm medical appointments as needed.
• Maintain high-quality work and customer service standards.
• Exhibit professional and courteous behavior in all interactions.
• Follow organizational communication policies and procedures.
• Perform insurance verification as needed.
• Page physicians and follow up on open pages during shifts.
• Assist with staff and patient concerns professionally.
• Ensure compliance with HIPAA regulations in message processing.
• Utilize organizational systems for patient communication.
• Perform scheduling functions including rescheduling and cancellations.
• Carry out service recovery activities or escalate issues per guidelines.
• Accept alternate assignments within the organization as directed.
• Work remotely as required according to departmental guidelines.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years customer service experience or 1 year in healthcare.
• Strong interpersonal skills.
• Ability to multitask.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Associate's or Bachelor's degree in healthcare, business, or operations.
• Vocational certificates in healthcare fields such as appointment scheduling, registration, insurance verification, or medical assisting.
• Knowledge of HIPAA compliance and health insurance types.
• Familiarity with medical terminology.
• Proficiency with practice management scheduling systems.
• Bilingual abilities (e.g., Spanish, Chinese) preferred.

Required Licenses/Certifications

• Fire Life Safety Training (LA City) or obtain within 30 days if applicable.

Pay

The hourly rate range for this position is $21.84 to $34.48.