Patient Admission Representative

Responsibilities

• Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.
• Registers patients according to state and federal regulations, including assuring accurate admission class.
• Completes basic compliance counseling with patients during registration, including discussion of HIPAA regulations and important messages from Medicare and Medicare coverage, including Part D.
• Affords assistance with questions about financial arrangements, billing, and other financial policies, or refers patient to appropriate assistance.
• Identifies and collects patient financial responsibility, when appropriate.
• Completes reports and work queues, as assigned.
• Schedules, registers, and arrives appointments for various ancillary services.
• Corrects and edits registration errors to ensure proper billing.
• Collaborates with clinicians and other departments to provide an exceptional patient experience.

Qualifications

• Demonstrated ability to prioritize and manage a large workload in stressful situations.
• Demonstrated critical thinking, human relations, and verbal and written communication skills.
• Ability to quickly navigate through various hospital software applications.
• Strong customer service skills.
• Ability to discuss financial and insurance issues with patients and request payment, when appropriate.