Patient Representative
State of Location: New York
About the role
Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Responsibilities
- Greeting and checking-in patients
- Scheduling appointments
- Answering incoming phone calls
- Verifying insurance coverage
- Obtaining necessary authorization
- Collecting payments
- Processing new patients
- Helping the clinic maintain optimal performance
Qualifications
- 1+ years of administrative experience in a healthcare setting is preferred
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook
- Great time management and ability to multi-task in a fast-paced environment
- Self-motivated with a drive to exceed patient expectations
- Adaptability and positive attitude with fluctuating workloads
- Self-motivated with the eagerness to learn and grow
- Dedication to exceptional patient outcomes and quality of care
Benefits
- Eligibility for full benefits package beginning within your first month of employment
- Generous PTO (Paid Time Off) plans
- Paid holidays
- Bonus incentive opportunities
Additional perks include:
- Best Employer recognition by Modern Healthcare, signifying excellence in workplace culture
- Innovative resources and mentorship for unparalleled success
- Professional development through training programs centered on administrative excellence and leadership development
- Collaboration with leaders like Hospital for Special Surgery (HSS)
- Empowering values that prioritize teamwork, growth, and serving others
Pay
$20/hr (part-time)