Patient Administration Officer (Royal Tunbridge Wells)

GenesisCare UK · Kent, WA · 1 wk ago

AdministrativeInternship

About the role

Join our dedicated team at GenesisCare UK and be part of something extraordinary. GenesisCare is expanding its UK network with the opening of a brand-new Systemic Anti-Cancer Therapy (SACT) centre in Royal Tunbridge Wells in Autumn 2026. This purpose-built centre will bring advanced cancer treatment closer to patients across West Kent and the South East, improving accessibility and enhancing the overall patient experience.

Responsibilities

Act as the first point of contact for patients, providing a professional and compassionate service
Provide courtesy calls to patients within 24 hours of receiving referrals
Process and register referrals accurately within agreed timeframes
Book appointments for SACT, outpatient clinics and associated services
Liaise with consultants, medical secretaries and clinical teams to ensure smooth patient pathways
Request and manage medical records, diagnostic images and previous treatment information
Maintain accurate data entry within MOSAIQ and complete Quality Checklists (QCLs)
Liaise with NHS Trusts and internal Finance teams to facilitate bookings
Provide reception support and maintain a welcoming, safe environment
Log feedback, compliments and concerns using appropriate reporting systems
Ensure patient confidentiality and compliance with data protection legislation

Requirements

Desirable: Previous healthcare sector experience

Experience working within a busy reception or administrative environment

Excellent verbal and written communication skills

Strong organisational and multitasking ability

Experience delivering high levels of customer service

Confidence managing sensitive conversations with empathy and professionalism

Proficiency in MS Office (Word, Excel, Outlook)

Experience using MOSAIQ (desirable)

Ability to work collaboratively within a team

Qualifications

Commensurate with experience

Not specified

N/A

Varies

TBD

Skills

Not specified

Patient Administration Officer (Royal Tunbridge Wells)

About the role

Responsibilities

Requirements

Qualifications

Skills

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