Patient Access Trainer

About the role

The Patient Access Trainer champions the onboarding, continuous development, and performance optimization of Seattle Children's Hospital (SCH) scheduling and registration staff. Acting as both a learning architect and an engaging facilitator, this role designs, delivers, and evaluates comprehensive training programs that empower staff to provide Excellent Customer Service to patients and families. By aligning instructional strategies with SCH strategic goals, this position ensures team members achieve operational competency during onboarding, ultimately fostering long-term confidence, reducing staff burnout, and decreasing turnover.

Responsibilities

• Design, deliver, and evaluate comprehensive training programs for scheduling and registration staff.
• Align instructional strategies with SCH strategic goals to ensure operational competency during onboarding.
• Empower staff to provide Excellent Customer Service to patients and families.
• Ensure team members achieve operational competency during onboarding.
• Foster long-term confidence, reduce staff burnout, and decrease turnover.

Requirements

• Bachelor’s degree in Education, Instructional Design, Communications, Healthcare Administration, or a related field.
• 3 to 5 years of experience in a healthcare setting, contact center, or corporate training capacity, with a demonstrated background in both curriculum design and classroom facilitation.
• An equivalent combination of education and highly relevant experience may be considered.

Qualifications

• Epic Principal Trainer in Cadence within 12 months of hire.
• Industry-standard instructional design credentials (CPTD, CCMP, etc.).
• Experience managing training paths within a Learning Management System (LMS).
• Previous experience training in a pediatric healthcare setting or a high-volume healthcare contact center.

Skills

• Strong instructional design and facilitation skills.
• Ability to align training programs with organizational goals.
• Effective communication and customer service skills.
• Experience with Epic systems.

Benefits

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

Pay

$80,715.00 - $121,073.00 per year

Schedule

Full-time employment (2080 hours worked per calendar year)