Patient Access Trainer

About the role

The Patient Access Trainer role is within the Patient Registration department at Franciscan Medical Group in Tacoma, Washington. Virginia Mason Franciscan Health, founded in 1891, is a leading healthcare provider in the Puget Sound area. The organization is committed to providing exceptional healthcare services, including surgery scheduling and referral training.

Responsibilities

• Manage administrative duties for the patient intake process within the clinic environment.
• Deliver individual and group on-the-job training to new and current support and management staff.
• Facilitate check-in and check-out processes, collect patient information and payments, validate insurance coverage, schedule appointments, and process referrals and authorizations.
• Audit staff competency and performance in Patient Access functions, provide supplemental coaching and training, support onboarding initiatives, and collaborate with clinic leadership to ensure consistent workflows, compliance, and high-quality patient experiences.
• Evaluate employee performance and training effectiveness through assessments, competency reviews, feedback, and follow-up education.
• Collaborate with clinic leadership, management, and staff to identify training gaps, support onboarding initiatives, troubleshoot workflow and process issues, and facilitate continuous learning, staff development, and operational improvement.
• Maintain float pool coverage, coordinate training schedules and resources, conduct clinic rounding, and provide real-time coaching, guidance, and support to staff across assigned clinics and work sites.
• Maintain expertise in Federal and State compliance requirements, front-end operations, billing, insurance workflows, and EMR optimization initiatives.

Requirements

• Associates Degree in related field and two years of related work experience, or an equivalent combination of related education and work experience.
• Strongly preferred: Surgery Scheduling and Referral training experience.