PATIENT ACCESS TRAINER

Campbell County Health (CCH) is the most comprehensive healthcare provider in the State of Wyoming. Certified as an Area Trauma Hospital, CCH includes Campbell County Memorial Hospital, an acute care, community hospital in Gillette; Campbell County Medical Group with nearly 20 clinics; The Legacy Living & Rehabilitation Center long-term care center and the Powder River Surgery Center.

About the role

The Patient Access Trainer is responsible for performing all training duties, including pre-class preparation, delivering curriculum (classroom, online/virtual, one-on-one), and post-class tasks. Trainers will master and deliver curriculum across multiple subjects, applications, learners’ roles, and formats, creating an unrivaled training experience. The trainer will provide ongoing support and training to associates beyond the new hire and onboarding phases.

Responsibilities

• Conduct all new hire training (classroom, computer lab, and online/virtual) functions, including orientation, meet and greets, revenue cycle training, application training, and role-specific classes.
• Conduct continuing education classes (classroom, computer lab, and online/virtual) for new/existing applications, processes, programs, and Microsoft Office across the enterprise.
• Complete all pre- and post-class activities such as reviewing and preparing training content/materials, printing training materials/rosters, prepping computers/laptops, validating attendance, completing participant report cards, grading assessments, and completing associated learning management system tasks.
• Set up and break down physical classrooms and virtual environments.
• Work with the training specialist, instructional designer, other training team members, leaders, and clients to coordinate trainings and confirm accuracy of course content, timing, and effectiveness.
• Provide go-live support for new applications and processes, including coordinating and conducting post-go-live visits/check-ins.
• Successfully complete the train-the-trainer program, including application credentialing (e.g., Epic), cross-training, and training techniques/facilitation.
• Provide support for company-wide and location-specific events such as town halls, holiday celebrations, and company culture events.
• Analyze workflows and navigation, offering suggestions or solutions to participants, leaders, and other trainers.
• Quickly and accurately assess root cause issues behind problems and prepare concise leadership summaries describing the issue, potential solutions, and recommended paths to proceed.

Requirements

• High School graduate or GED equivalent.
• Prior medical office and/or hospital admitting experience, including billing, preferred.
• Prior customer relations experience required.
• Prior computer, keyboarding, and 10-key calculator experience required.
• Medical terminology knowledge preferred.
• See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy for required certifications.

Skills

• Ability to maintain continuing education requirements and all certifications/licenses as required.
• Excellent interpersonal skills to work with staff, patients, physicians, etc., with varying levels of comprehension.
• Able to communicate positively in stressful situations.
• Efficient time management and prioritization skills.
• Ability to handle multiple projects simultaneously with attention to accuracy, prioritization, and patient requests in a stressful environment with distractions and frequent interruptions.
• Analytical and reasoning skills with a high level of mental concentration and memory.
• Computer knowledge, including the ability to enter material into electronic records and use various software programs.
• Ability to operate fax, computer, and copy machines.

Benefits

• Generous PTO accrual (increases with tenure).
• Paid sick leave days.
• Medical, Dental, and Vision coverage.
• Health Savings Account, Flexible Spending Account, Dependent Care Savings Account.
• 403(b) retirement plan with employer match.
• Employee Assistance Program.
• Life & AD&D Insurance.
• Employee and Spouse Occupational Health Program.
• Early Childhood Center with discounted on-site childcare.
• Additional benefits available.