PATIENT ACCESS APP TRAINER

Your Job

The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise.

Job Requirements

• 5 years work experience
• Prefer 2 plus years of access management and or business office experience

Job Responsibilities

• Designs, develops, and facilitates training programs
• Develops written polices and procedures for all patient access areas including creating, teaching, aids such as training handbooks, demonstration models, multi media visual aids, etc.
• Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems (Scanning, Authorization/Verification, Registration systems)
• Monitors and maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers
• Does on site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores
• Develops initial as well as on going evaluation procedures to measure knowledge and competencies of patient access personnel. This includes an annual competency test that will align with the annual evaluation
• Evaluates and notified managers and directors of the progress of educational participants
• Develops a blackboard or SharePoint site for staff to utilize for ongoing education
• Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in registration process
• Proposes system solutions to address business problems identified and educates patient access of upcoming or available changes
• Performs Other related duties as assigned