Patient Access Trainee: Satellite Locations
About the Program
These programs are designed to prepare you for customer service or administrative support roles, working directly with patients in hospitals and clinical offices. Comprehensive training includes on-the-job training, observations, and virtual instruction. Support is provided to promote successful program completion, and a coach will work with trainees for six months after the program to support a potential transition to full-time employment. We aim to remove barriers to full participation in the training program.
Responsibilities
- Work directly with patients in hospitals and clinical offices
- Provide customer service or administrative support in healthcare settings
Training Details
- Paid training at $16–$18 per hour, depending on the placement site
- Training is 40 hours per week, Monday through Friday, 8:30 a.m.–5:00 p.m., 100% in person
- Program length may be 12 or 14 weeks, depending on the placement
Placement Locations
Placement opportunities are available at select Boston Children’s Hospital satellite locations, including, but not limited to:
- Burlington
- Needham
- Waltham
- Weymouth
Applicants should be able to work fully in person at one or more satellite locations.
Ideal Candidate Background
The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:
- Army MOS 70A – Health Care Administrator
- Air Force AFSC 4A0X1 – Health Services Management
- Navy Hospital Corpsman (administrative track)
This role aligns with the civilian ONET code 29-2099.08 – Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.
Program Dates
Start dates vary by training pathway and department need. Opportunities may begin monthly or through scheduled cohorts offered several times per year. Specific start dates will be reviewed during the screening process.