Patient Access Team Lead

About the role

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, including the Emergency Department, main registration, admitting, and payer notification workflows, serving as a subject-matter expert and the first point of escalation for complex registration, insurance, authorization, and patient account issues. Every day you will support patient access staff with real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience, while collaborating closely with supervisors and managers to support operational continuity and service quality. To be successful in your role, you will need strong leadership and problem-solving skills to guide staff through complex issues in real time, along with a commitment to relationship-based care and the organization's mission, and core values.

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Requirements

• High School Graduate or GED
• Associate's degree
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows

Qualifications

• Bachelor's degree in business management, healthcare administration or similar (preferred)
• Experience using electronic health record systems such as Epic and/or Meditech (required or strongly preferred)

Pay

$23.00 - $35.65 /hour