Patient Access Team Lead

Hourly wage estimate: $17.36 - $26.05 per hour. The estimate represents the typical wage range of candidates hired; actual salary may vary based on skills, experience, and comparison to other employees in the role.

Schedule: Monday - Friday, 9:00 AM - 4:30 PM.

About the role

As a Patient Access Team Lead, you will provide feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Manager. You will assist staff-level employees to ensure compliance with department policies and procedures, and support leadership with staffing, report reconciliation, and QA processes.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assist Manager and/or Supervisor in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all patient interactions and ensure staff adhere to patient experience expectations.
• Promote and demonstrate excellent customer service.
• Maintain QA statistics (including patient wait times) and report results to Supervisor or Manager.
• Oversee daily activities of the registration area to ensure department standards are met.
• Assist Supervisor and/or Manager in educating registration staff on role-related changes.
• Relieve staff members during sick/vacation time when appropriate.
• Secure all necessary signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in registration areas.
• Collect and request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

Requirements

• High school diploma or GED preferred.
• At least one year of related experience required.

Benefits

Parham Doctors' Hospital offers a total rewards package supporting health, life, career, and retirement, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Retirement savings resources: 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, retirement readiness tools, and financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.