Patient Access Team Lead

Hourly wage estimate: $17.36 - $26.05 per hour. Factors such as skills, experience, and internal comparisons may determine your actual salary.

Schedule: Evenings, Nights, and Weekends

About the role

As a Patient Access Team Lead at Eastern Idaho Regional Medical Center, you will provide feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Manager. You will assist staff to ensure compliance with department policies and support leadership with staffing, report reconciliation, and quality assurance processes.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs
• Assist Manager and/or Supervisor in creating staff schedules and ensure adequate coverage
• Model AIDET guidelines in all patient interactions and ensure staff adhere to patient experience expectations
• Promote and demonstrate excellent customer service
• Maintain QA statistics (including patient wait times) and report results to Supervisor or Manager
• Oversee daily activities of the registration area to ensure department standards are met
• Assist in educating registration staff on role-related changes
• Relieve staff members during sick/vacation time when appropriate
• Secure all necessary signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments to maintain a teamwork approach
• Excel in all functions performed by patient representatives in registration areas
• Collect and request deposits and copays
• Assume on-call responsibilities to ensure adequate staffing and problem-solving
• Register all patient types
• Assist in resolving patient concerns

Requirements

• High school diploma or GED preferred
• At least one year of related experience required

Benefits

Eastern Idaho Regional Medical Center offers a total rewards package supporting health, life, career, and retirement:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts and preferred banking partnerships
• Retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing
• Fertility and family-building benefits, adoption assistance
• Life insurance and supplemental health protection plans
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.