Patient Access Team Lead

About the role

As our Patient Access Team Lead, you will provide essential operational leadership and subject-matter expertise for hospital-based revenue cycle functions. You will act as the primary point of escalation for complex registration, insurance verification, and authorization issues, ensuring that our access workflows remain efficient, accurate, and compliant. By collaborating closely with management, you will play a pivotal role in maintaining service quality, fostering a professional environment, and upholding the core values and mission of our organization.

Responsibilities

• Coordinate daily work assignments and provide real-time guidance to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure seamless patient flow.
• Monitor operational workflows to identify and resolve bottlenecks.
• Assist with complex patient registration and financial clearance tasks.
• Communicate payment options or financial assistance resources to patients.
• Participate in shift handoffs and team meetings, ensuring that all access-related processes adhere to regulatory requirements and internal policy standards.

Requirements

• High School Graduate or GED upon hire.
• Associate degree upon hire.
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows.

Qualifications (Preferred)

• Bachelor’s degree in business management, healthcare administration, or similar.
• Experience using electronic health record systems such as Epic and/or Meditech.

Where You'll Work

At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. We also offer high-quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep, and breathing disorders.

Pay

$19.87 - $28.06 / hour