Patient Access Team Lead

Qualifications

Education: High School Diploma required. Associate's degree or higher preferred.

Licensure/Certification/Registry: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, but not required.

Experience: Minimum of two years of previous experience as a Patient Access Associate/Specialist or in a related healthcare payor, collections, or clinical office role required. Minimum of one year of experience within the Patient Access department or previous leadership/supervisory experience required.

Responsibilities

• Provide support, leadership, and guidance for staff working in their designated department and assigned shift.
• Work with the Manager of Patient Access Services (PAS) to ensure appropriate staffing levels and assist in coordinating coverage for open shifts as directed.
• Cookordinate with PAS staff to promote timely patient flow and efficient patient services.
• Develop and maintain strong technical knowledge of all clerical aspects of PAS to resolve issues and identify opportunities for process improvement.
• Cookordinate the implementation of quality improvement initiatives to enhance patient service and effectively manage daily volume fluctuations.
• Maintain current knowledge of departmental policies, procedures, goals, and employee development.
• Coordinate the educational and training needs of the department.
• Collaborate closely with Supervisors, Coordinators, and Managers to ensure a Great Patient Experience.
• Communicate effectively with department managers, supervisors, and PAS leadership regarding patient flow, operational expectations, and customer service needs.
• Assist in the performance appraisal process by providing the Manager with feedback regarding individual staff performance.
• Aid in payroll-related tasks in the absence of the Manager.
• Participate in an on-call rotation as assigned.
• Perform all duties associated with the Patient Access Services department, including scheduling, pre-registration, registration, financial collections, insurance verification, patient interviews, data entry into appropriate systems, and patient placement responsibilities.