Patient Access Team Lead

About the role

Area of Interest: Patient Services • Department: Patient Access • FTE/Hours per pay period: 1.0. Join the UnityPoint Health team! As a Patient Access Team Lead, you will serve as the heartbeat of our front-end operations. In this vital leadership role, you will guide a dedicated team, streamline daily workflows, and ensure every patient feels welcomed, supported, and informed from their very first interaction. If you are passionate about healthcare, excel at problem-solving, and want to make a tangible difference in the patient experience, we want you on our team.

Responsibilities

• Interviews patients and family members to obtain accurate demographic and financial data during the registration process, ensuring a smooth patient experience.
• Oversees patient flow processes across all areas, ensuring efficient transitions between departments and facilitating patient movement to nursing units.
• Ensures compliance with hospital policies and regulatory requirements, including Health Insurance Portability and Accountability Act (HIPAA) guidelines to maintain patient confidentiality and operational efficiency.
• Manages the verification of insurance coverage, facilitates communication of benefit details between patients and healthcare providers, and assesses financial liability, collaborating with patients to establish payment plans or secure alternative funding solutions.
• Ensures accurate registration and verification of patient information in the Electronic Medical Record (EMR) system, including precertification requirements, and collaborates with the Central Billing Office to correct patient accounts.
• Resolves complex billing discrepancies, ensuring precise charge allocation, reducing patient denials, and contributing to the optimization of the revenue cycle for maximum reimbursement and efficient billing operations.
• Implements quality assurance initiatives, conducting audits and generating reports to analyse trends, drive process improvements, and ensure exceptional patient satisfaction and operational performance.
• Provides leadership, communication, and planning to oversee Patient Access staff, ensuring quality work, compliance, and effective collaboration across departments.
• Supports the Epic Patient Access system, training new staff on registration, scheduling, and other related tasks to ensure smooth workflow.
• Assists with the hiring, screening, and orientation of new staff, including providing competency evaluations and ongoing training to support staff development.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years of customer service OR healthcare related experience required.
• Prior leadership experience preferred.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Pay

Salary range: $17.00‑$23.81 per hour.

Schedule

Shift: Monday‑Friday, 7:00 AM‑3:30 PM; flexible schedule required with weekend on‑call rotation.