Patient Access Team Lead

About the role

Join our team as a Patient Access Support Specialist, responsible for ensuring efficient patient intake and support in Neuroscience and Behavioral Health departments.

Responsibilities

• Monitor operational functions and patient flow
• Provide first-level support and coaching to staff
• Track department metrics and generate reports
• Handle escalated patient concerns
• Train staff and identify workflow improvements
• Serve as a resource during leadership absence
• Maintain quality customer service and foster team collaboration
• Assist with scheduling and department meetings
• Perform special projects and ancillary tasks

Qualifications

• High School Diploma/GED
• 2+ years healthcare and scheduling experience
• Strong communication and problem-solving skills
• Ability to work in a collaborative environment
• Preferred leadership background

Skills

• Adaptability
• Multitasking
• Critical thinking

Benefits

• Comprehensive benefits
• Paid training
• Opportunities for growth

Pay

Hourly rates ranging from $20.00 to $36.00. Note: Sign-on bonus applies only to external candidates.