Patient Access Team Lead

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family!

About the role

As a Patient Access Team Lead, you will provide feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will assist staff-level employees to ensure compliance with department policies and procedures, and support leadership with staffing, report reconciliation, and QA processes.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs
• Assist Manager and/or Supervisor in creating staff schedules and ensure adequate coverage
• Model AIDET guidelines in all interactions with patients and ensure staff adhere to patient experience expectations
• Promote and demonstrate excellent customer service
• Maintain QA statistics (including patient wait times) and report results to Supervisor or Manager
• Oversee daily activities of the registration area to ensure department standards are met
• Assist Supervisor and/or Manager in educating registration staff on role-related changes
• Relieve staff members during employee sick/vacation time when appropriate
• Secure all necessary signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments to maintain a teamwork approach
• Perform all functions of patient representatives in registration areas
• Collect/request deposits and copays
• Assume on-call responsibilities to ensure adequate staffing and problem-solving
• Register all patient types
• Assist in resolving patient concerns

Requirements

• High school diploma or GED preferred
• At least one year of related experience required

Benefits

Methodist Hospital Texsan offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.