Patient Access Team Lead

Schedule

Monday - Friday 7:30am-4pm

About the role

Join an organization that invests in its team members. HCA Healthcare has committed up to $300 million in programs to support team members over the course of three years.

Qualifications

• High school diploma or GED preferred
• At least one year of related experience required

Responsibilities

• Staff and order supplies according to budget guidelines and department needs
• Aid in creating staff schedules and ensuring adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations
• Promote and demonstrate excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager
• Oversee the daily activities of the registration area to ensure department standards are met
• Aid in educating registration staff of any changes pertinent to their roles
• Relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives in all registration areas
• Assist in resolving patient concerns

Benefits

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.

HCA Healthcare

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

EEO Statement

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.