Patient Access Team Lead

About the role

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification. Every day you will serve as subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, give staff real-time guidance and issue resolution so access work is timely and accurate, and partner with supervisors and managers on operational continuity, service quality, and policy adherence. To be successful in this role, you will bring deep patient access expertise, strong problem-solving and coaching skills, and accountability for relationship-based care, our mission, and core values. CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, offers a variety of opportunities from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and more. CHI Williston Health provides the same level of care you provide for others. We care about our team members' well-being and offer benefits that complement work/life balance.

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Requirements

• Required: Associate's degree; 3–5 years of experience in patient access, healthcare registration, admitting, or related hospital‑based access role; prior experience functioning in a senior, advanced, or lead capacity within patient access or registration; demonstrated experience supporting hospital‑based access areas, including Emergency Department, main registration, admitting, or related workflows.
• Preferred: Bachelor's degree in business management, healthcare administration, or similar; experience using electronic health record systems such as Epic and/or Meditech.

Pay

$23.00 - $32.49 /hour