Patient Access Team Lead

About the Role

Provides day‑to‑day operational leadership and workflow coordination for hospital‑based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject‑matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real‑time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship‑based care, organizational mission, and core values.

Responsibilities

• Provide day‑to‑day operational leadership and workflow coordination for hospital‑based patient access operations across assigned areas (e.g., Emergency Department, main registration, admitting, payer notification).
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Requirements

• High School Graduate or GED (General Studies) upon hire.
• Associates degree (Other) upon hire.
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital‑based access areas, including Emergency Department, main registration, admitting, or related workflows.

Preferred Qualifications

• Bachelor’s degree in business management, healthcare administration, or a similar field.
• Experience using electronic health record systems such as Epic and/or Meditech.

Where You’ll Work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville, TX). St. Joseph has a Level III Trauma Center, the first Joint Commission‑certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. As an integrated healthcare system, St. Joseph Health includes a comprehensive network of over 100 employed providers, including primary‑care physicians, specialists, and advanced practice clinicians, as well as more than 30 ambulatory clinics featuring Primary Care, Express Clinics, and Imaging and Diagnostic Services.

Pay Range

$20.86 – $29.46 per hour