Patient Access Supervisor - Children's Pavilion - Days

About the role

The Patient Access Supervisor oversees operational functions such as reception, insurance verification, patient scheduling, patient registration, and co-pay/co-insurance collection. They supervise registration/scheduling staff and optimize their performance through workload distribution, staff reassignment, and feedback.

Responsibilities

• Supervise assigned staff and daily operations of area(s)
• Evaluate performance of all FTEs
• Hire, train, and mentor assigned staff
• Approve/deny leave requests
• Coordinate and delegate daily work assignments
• Maintain and monitor workflow
• Serve as contact and liaison with other departments
• Identify and implement process changes to improve patient services and staff productivity
• Partners with management to address issues requiring immediate attention
• May access and contact medications and related supplies
• Manages/oversees other areas in the absence of the Manager
• Keeps employees informed about priorities, activities, and procedural/policies changes
• Implements, enhances, and monitors on-going initiatives to reduce errors and improve patient services
• Analyzes policies, procedures, and workflow/processes and make appropriate recommendations for changes

Requirements

• Licensure, Certification, or Registration Requirements for Hire: N/A
• Licensure, Certification, or Registration Requirements for Continued Employment: N/A
• Experience Required: Two (2) years of previous patient scheduling/registration work experience in a healthcare setting
• Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements
• Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring
• Experience Preferred: One (1) or more years of previous supervisor/management experience
• Education/Training Required: Associate Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional 4 years of work experience may be considered in lieu of education
• Education/Training Preferred: Completion of medical terminology and/or other healthcare related courses, Bachelor's Degree in Business, Accounting or closely related field from an accredited program

Qualifications

• Independent Action(s) Required: Supervises assigned staff and daily operations of area(s) and evaluates performance
• Physical Requirements: Lifting less than 20 lbs., prolonged sitting, walking (distance)
• Mental/Sensory: Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking
• Emotional: Fast pace environment, able to handle multiple priorities, able to adapt to frequent change

Additional Position Requirements

• Depending on area of assignment, must be flexible to work off-shifts and weekends as needed based on operational needs
• May be considered part of essential staffing, depending on the assigned area

Age Specific Groups Served

N/A

Physical Requirements

• Physical - Lifting less than 20 lbs.
• Activities: Prolonged sitting, Walking (distance)

Mental/Sensory

• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional

• Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change