Patient Concierge Representative - Adult Outpatient Pavilion - Days

Responsibilities

• Reviews medical records, appointment lists, or scanned documents to ensure availability for evaluation.
• Communicates with nursing staff about the appropriateness of appointments and obtains necessary preauthorization.
• Maintains patient appointment schedules by monitoring cancellations, processing cancellations promptly, and utilizing wait lists to improve access.
• Provides courteous, quick, and respectful customer service to patients, families, visitors, medical staff, clinicians, and coworkers.
• Schedules or reschedules initial consults and appointments as needed for multiple locations.
• Performs all aspects of the Patient Access Rep position as required.

Requirements

• Licensure, Certification, or Registration Requirements for Hire: N/A
• Licensure, Certification, or Registration Requirements for Continued Employment: N/A
• Experience Required: Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting.
• Experience Preferred: Three (3) years’ work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology.

Qualifications

• Education/Training Required: High school graduate or equivalent.
• Education/Training Preferred: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field.

Skills

• Strong customer service skills and a patient/customer centered focus in a positive manner in all situations.

Benefits

• N/A

Pay

• N/A

Schedule

• N/A