Supervisor - Patient Access- Sun-Tues 3pm-11pm, Thurs & Fri 11pm-7am

Position Summary

We have an exciting opportunity to join our team as a Supervisor - Patient Access-Friday-Tuesday-3pm-11pm.

Responsibilities

• Interacts with NYULH administration to facilitate financial planning, assist in decision-making processes, and clarify/resolve financial issues.
• Personnel management;
• Ensures optimal customer relations;
• Maximizes reimbursement for NYU Langone Health;
• Oversees patient registrations, insurance verification, and time of service collection;
• Departmental training in assigned areas;
• Job Responsibilities

Organizational Awareness

• Utilizes NYU Langone Health and Patient Access standards, policies, and procedures to facilitate decisions for areas of responsibility.
• Understands and coordinates efforts to achieve annual departmental goals and objectives.
• Ensures goals, ongoing achievements, and improvement plans are understood by staff.
• Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.

Manage Daily Operations, Staff Supervision

• Coordinates the workflow and daily operations of registration area(s) (e.g., inpatient admissions, outpatient, or emergency departments).
• Maintains an organized and accurate record keeping system (including monthly posted schedules, timecards, and yearly attendance cards).
• Obtains feedback from employees to ensure assignments are understood and allows for individual initiative.
• Makes sure assigned staff meet expected outcomes in a safe, timely, and effective manner.
• Serves as a resource to staff on issues of registration and at time of service collection; facilitates insurance guidelines and regulatory requirements.
• Maintains business oversight to ensure continued operations in a 24/7 department.

Quality Outcomes, Data Processing, Process Improvement

• Conducts quality audits and counsels staff to improve performance as needed.
• Collects and analyzes audit results and data to improve performance quality.
• Suggests and implements improvements in the productivity, efficiency, and effectiveness of work unit.
• Prepares timely reports and maintains statistical records.

Resources Efficiency, Supplies, Payroll Cost Control

• Participates in cost control activities by seeking the most effective method of delivering services.
• Maintains an awareness of the cost impact of decisions and actions.
• Prepares accurate weekly time sheet for timely submission.
• Allocates resources appropriately so that tasks are accomplished effectively and efficiently.
• Evaluates practices and identifies areas of excessive materials and/or costs.
• Arranges work schedules to remain within budget and authorized expenditures.
• Ensures supplies are used effectively, efficiently, and in an organized manner, which may require some lifting.
• Ensures department equipment and inventory is secure, well maintained, and effective for required tasks.

Staff Scheduling, Hiring, Training

• Implements workflows, plans, staff responsibilities, and schedules for shifts and registration areas.
• Makes sure staff records show possible problems in absenteeism or productivity.
• Communicates these in a timely manner to involved employees and management.
• Interviews prospective employees and recommends staff hiring and promotions.
• Ensures all newly hired staff are provided with appropriate training (department orientation manual, complete skills checklist).
• Trains, evaluates, and documents staff performance.
• Attends all departmental in-services and staff meetings.
• Makes sure staff complies with required in-services and organizational competencies.
• Provides offsite monitoring support to the department.

Performance Evaluation

• Counsels staff in accordance with personnel and departmental guidelines and procedures.
• Uses key performance indicators to manage operations and continuous performance improvement efforts.
• Prepares and assigns preparation of reports for area of responsibility.
• Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance.
• Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources/Employee Relations.
• Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.

Judgment, Decision Making, Knowledge

• Demonstrates effective critical thinking, independent problem solving, and decision making skills.
• Makes timely and thoughtful decisions based on substantial data.
• Maintains current knowledge of registration/intake processes, systems, regulatory, and payer issues.

Communication, Teamwork, Customer Service

• Ensures and advocates excellence in customer service values.
• Provides ongoing staff support and education to promote customer service skills.
• Ensures and monitors that all staff demonstrate excellent customer service when assisting patients, physicians, visitors, and hospital staff.
• Communicates and works with physicians, physician office personnel, associates, service line leadership, and others in order to expedite optimal processes and outcomes.
• Provides leadership through effective communication guidance, feedback, and delegation.
• Recognizes and acknowledges excellent performance.
• Encourages and motivates staff in continuous performance improvement efforts and excellence.
• Meets with staff of other departments as needed to promote improvements in communication, teamwork, and registration.
• Communicates issues, initiatives, and trends that require administrative action to department leadership.
• Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust, and open communication.

Qualifications

• Bachelor's Degree
• 1-2 years of relevant experience, or equivalent combination of education and experience.
• Excellent communication (both oral and written), interpersonal, and organizational skills.
• Ability to work independently, interact with, and maintain functional relationships with personnel at all levels within and outside of the organization.
• Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook).
• Supervisory or Lead experience within the Patient Access department or other relevant department of the Revenue Cycle.
• Can use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data as needed for department operations.
• Understands, can interpret, and effectively use basic medical terminology.