Patient Access Supervisor - PT, Day (7A-3:30P) - Washington Twnship ED

About the role

Oversees the daily registration functions within Patient Access’s scope of work. Ensures the operational unit is staffed appropriately. Promotes a positive patient experience for patients and families.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Maintains staffing schedules including timely responses to requests for time off.
• Manages resources to ensure all vacancies are covered with minimum or no overtime.
• Ensures the necessary coverage for the smooth and efficient operation of the department.
• Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation.
• Adheres to established project deadlines and budgetary limitations.
• Responds to all patient complaints or stakeholder concerns.
• Consistently identifies ways to improve registration processes.
• Participates in interviewing and hiring new employees.
• Shares in the education and training of new hires.
• Makes sure new hires are fully trained and competent in their roles and responsibilities.
• Makes sure new hires are provided with constructive communication to service delivery areas, as needed.
• Escalates issues to Patient Access Leadership timely.
• Applies constructive communication to service delivery areas, as needed.
• Escalates issues to Patient Access Leadership timely.
• Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff.
• Manages and tracks staff’s time and attendance for compliance.
• Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department.
• Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols.
• Achieves individual and team performance metrics.
• Completes staff quality assurance reviews.
• Completes staff’s annual performance evaluation providing feedback on staff member’s performance and achievement of annual goals to the Regional Manager.

Qualifications

• Prior to start date, must have completed a minimum of 2 years of patient registration experience.
• Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.
• Associate’s degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience.

Skills

• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
• Excellent written and oral communication skills.
• Requires the use of problem solving and decision-making skills in a variety of complex situations.
• Excellent leadership and interpersonal skills.
• Strong quality assurance and critical thinking skills are necessary for this role.

Benefits

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift: Workday Day (United States of America)

Worker Sub Type: Regular Employee

Entity: Kennedy University Hospitals, Inc

Primary Location Address: 435 Hurffville-Cross Keys Rd, Turnersville, New Jersey, United States of America