Supervisor - Patient Access- Sun-Tues 3pm-11pm, Thurs & Fri 11pm-7am

About the role

We have an exciting opportunity to join our team as a Supervisor - Patient Access working Friday–Tuesday, 3 pm–11 pm.

Responsibilities

• Interact with NYULH administration to facilitate financial planning, assist in decision-making processes, and clarify/resolve financial issues.
• Supervise staff, ensuring optimal customer relations and maximizing reimbursement for NYU Langone Health.
• Oversee patient registrations, insurance verification, and time-of-service collections.
• Provide departmental training in assigned areas.

Organizational Awareness Goals, Mission & Strategic Thinking

• Utilize NYU Langone Health and Patient Access standards, policies, and procedures to guide decisions.
• Understand and coordinate efforts to achieve annual departmental goals and objectives.
• Ensure goals, achievements, and improvement plans are understood by staff.
• Ensure consistent compliance with organizational, departmental, and external policies, procedures, and standards.

Manage Daily Operations & Staff Supervision

• Coordinate workflow and daily operations of registration areas (e.g., inpatient admissions, outpatient, or emergency departments).
• Maintain data integrity through organized and accurate record-keeping (monthly schedules, timecards, attendance records).
• Obtain employee feedback to ensure assignments are understood and allow for initiative.
• Monitor staff to ensure expected outcomes are met safely, timely, and effectively.
• Serve as a resource on registration and time-of-service collection; facilitate insurance guidelines and regulatory requirements.
• Maintain business oversight to ensure continued operations in a 24/7 department.

Quality Outcomes, Data Processing & Process Improvement

• Conduct quality audits and counsel staff to improve performance as needed.
• Regularly audit Patient Access staff tasks for completeness and accuracy.
• Collect and analyze audit results and data to improve performance quality.
• Suggest and implement improvements in productivity, efficiency, and effectiveness.
• Prepare timely reports and maintain statistical records.

Resources, Efficiency, Supplies & Payroll Cost Control

• Participate in cost-control activities by seeking the most effective methods of delivering services.
• Maintain awareness of the cost impact of decisions and actions.
• Prepare accurate weekly timesheets for timely submission.
• Allocate resources to accomplish tasks effectively and efficiently.
• Evaluate practices and identify areas of excessive materials and/or costs.
• Arrange work schedules to remain within budget and authorized expenditures.
• Ensure supplies are used effectively, efficiently, and in an organized manner.
• Ensure department equipment and inventory are secure, well maintained, and effective for required tasks.

Staff Scheduling, Hiring & Training

• Implement workflows, plans, staff responsibilities, and schedules for shifts and registration areas.
• Monitor staff records for absenteeism or productivity issues and communicate promptly.
• Interview prospective employees and recommend hiring and promotions.
• Ensure all newly hired staff receive appropriate training (orientation manual, skills checklist).
• Train, evaluate, and document staff performance.
• Attend departmental in-services and staff meetings; ensure staff compliance with required training.
• Provide offsite monitoring support to the department.

Performance Evaluation

• Conduct performance reviews in accordance with personnel and departmental guidelines.
• Use key performance indicators to manage operations and continuous improvement efforts.
• Prepare and assign preparation of reports for area of responsibility.
• Offer staff timely and effective guidance for improving efficiency, accuracy, customer service, and related performance.
• Initiate progressive discipline under the guidance of management and HR/Employee Relations as needed.

Judgment, Decision Making & Knowledge

• Demonstrate effective critical thinking, independent problem solving, and decision-making skills.
• Make timely and thoughtful decisions based on substantial data.
• Maintain current knowledge of registration/intake processes, systems, regulatory, and payer issues.

Communication, Teamwork & Customer Service

• Ensure and advocate excellence in customer service values.
• Provide ongoing staff support and education to promote customer service skills.
• Ensure all staff demonstrate excellent customer service when assisting patients, physicians, visitors, and hospital staff.
• Communicate and work with physicians, physician office personnel, associates, service-line leadership, and others to expedite optimal processes and outcomes.
• Provide leadership through effective communication, guidance, feedback, and delegation.
• Recognize and acknowledge excellent performance; encourage and motivate staff in continuous improvement efforts.
• Meet with staff of other departments to promote improvements in communication, teamwork, and registration.
• Communicate issues, initiatives, and trends requiring administrative action to department leadership.
• Promote a strong, productive team environment; serve as a role model; create a climate characterized by honesty, trust, and open communication.

Minimum Qualifications

• Bachelor’s degree.
• 1–2 years of relevant experience, or equivalent combination of education and experience.
• Excellent oral and written communication, interpersonal, and organizational skills.
• Ability to work independently and maintain functional relationships at all organizational levels.
• Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook).

Preferred Qualifications

• Supervisory or lead experience within Patient Access or other relevant Revenue Cycle departments.
• Ability to use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data.
• Understanding of basic medical terminology.

Pay

The salary range for the role is $66,299.99 – $82,000.00 annually. Actual salaries depend on experience, specialty, education, and hospital need. The listed range does not include bonuses/incentives, differential pay, or other forms of compensation or benefits.