Supervisor - Patient Access

Position Highlights

Shift: Monday-Friday, 8:00am-4:30pm with possible coverage of evenings and weekends.
Location: Avera Queen of Peace in Mitchell.

Responsible for

• Overall operations and processes within the front end Revenue Cycle coordination.
• Ensure compliance with established policies and procedures.
• Project coordination, staff training and scheduling software maintenance.
• Patient estimates, denial avoidance and upholding the financial clearance policy.
• Work with stakeholders to understand complex issues, recognize decision points and deliver creative solutions.
• Partner with a wide variety of clinical settings and personnel.

What You Will Do

• Provide daily tracking of workflow functions and suggests/implements solutions to assure turnaround times are met.
• Prioritize workflow and staffing assignments.
• Maintain statistical information to ensure appropriate staff scheduling for optimum customer service.
• Report all operating process issues in a timely and accurate manner to the Patient Access Manager.
• Evaluate daily performance of the staff via productivity to ensure optimal efficiency and compliance.
• Detect unsatisfactory trends/performance deficiencies; report these to the Patient Access Manager and institute appropriate actions.
• Coordinate pre-registration, pre-certification, pre-authorization, payer notification, insurance verification, financial counseling, referrals, point of care collections, patient access training and denial avoidance.
• Career development guided by hands-on training and mentorship.
• Create and maintain staff schedule in accordance with budget.
• Aid in meeting guidelines for reimbursement from government and private providers.
• Provide timely information to leadership team regarding Patient Access processes, staffing and customer service (patients, physician office staff, all hospital departments, physicians and co-workers) issues.
• Interview, hire, develop, train, and retain employees; plan, assign, and lead work; appraise performance; reward and coach employees; address complaints and resolve problems.

Essential Qualifications

• The individual must be able to work the hours specified.
• Associate's or equivalent experience in areas of Business, Health Information Management, or a related field.
• 1-3 years of front-end revenue cycle supervisory/leadership experience in a large healthcare setting.
• 1-3 years Proven experience managing multiple projects and personnel management effectively.

Preferred Education, License/Certification, Or Work Experience

• Preferably, the individual should have a Bachelor's degree in Business, Health Information Management, or a related field.
• Experience in a large healthcare setting preferred.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement.