Patient Access Specialist III-Uniondale/Southampton Split

Job Summary

The possibilities are endless at HSS. We are an innovative, supportive, and inclusive environment where you can grow and succeed. Join us if you align with our unique workplace culture.

About the Role

HSS is consistently ranked among the top hospitals for orthopedics and rheumatology by U.S. News & World Report. We are also recognized for our excellence in nursing care, being the first hospital in New York City to receive the Magnet Award for Nursing Excellence.

Responsibilities

• Manage escalated insurance and financial clearance issues, including denied claims and complex benefit coordination.
• Provide advanced financial counseling to patients and families, including cost estimates, payment plan arrangements, and financial assistance guidance.
• Ensure accuracy and completeness of patient demographic, clinical, and financial data in Epic and related systems.
• Serve as a lead resource for Patient Access Specialist I and II staff, providing mentorship, training, and guidance on complex cases.
• Act as a liaison between patient access, clinical departments, and external payers to resolve barriers to care and optimize patient flow.
• Provide cross-coverage for multiple service areas and serve as a subject matter expert for high-volume or specialized units.
• Transcribe orders as needed.

Requirements

• Required: Associate’s degree; Bachelor’s degree preferred.
• Preferred: 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.

Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry.
• Effective communicator with all levels of staff, patients, and customers.
• Ability to respond positively to fluctuations in patient flow.
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
• Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.

Qualifications

• Education: Associate’s degree required; Bachelor’s degree preferred.
• Experience: 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
• Healthcare/Medical: Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting.

Benefits

Additional benefits are available and will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

Pay

The base pay scale for this position is $35.70 - $39.72. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

Schedule

The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.