Patient Access Specialist I-Southampton Per Diem

About the role

The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service.

Responsibilities

• Serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care.
• Responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow.
• Captures and processes patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards.
• Collects, scans and processes required documentation, including legal ID’s, insurance cards, consent forms, third party liability documents and advance care plans.
• Collects co-payments and other patients' financial obligations at the time of service.
• Receives and trims heavy incoming call volume and responds professionally.
• Performs registration and pre-registration functions across multiple service lines using the EPIC system.
• Performs other Patient Access functions as appropriate.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service.
• Able to multi-task in a high paced environment.
• Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry).
• Effective communicator with all levels of staff, patients and customers.
• Able to respond positively to fluctuations in patient flow.
• Able to triage calls and respond professionally to fluctuations in call volume.

Preferred Skills

• Working knowledge of medical terminology.
• Self-directed, motivated, and resourceful.
• Demonstrates initiative.
• Working knowledge of MS Office Suite application: Word, Excel, Outlook.
• Bilingual a plus.

Physical Working Conditions

Sitting for prolonged periods of time at a patient facing workstation.

Job Qualifications

• High School Diploma or equivalent G.E.D. required.
• Associate’s degree preferred.

Experience

• Required: 0-1 years’ experience in admitting, ambulatory care, or outpatient registration setting.

Benefits

In addition to the base pay scale of $33.00 - $33.00, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

Pay

The base pay scale for this position is $33.00 - $33.00.

Schedule

Work Shift: Day