Patient Access Specialist/Front Office

We need to output HTML fragment with sections: About Us? Actually "About Us" is not a standard heading list; we have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We should not repeat job title. We need to include sections only if posting has real specific content. We have content: About Us highlights (company description). Could map to "About the role"? Actually "About Us" is company overview; could be placed under "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have shift info, job type, facility type, job perks, hospital address. Those could go under "About the role" maybe? Or we could create separate sections: "About the role" for overview, "Responsibilities" for essential job functions, "Qualifications" for basic qualifications, "Skills" maybe for knowledge, "Benefits" for job perks, "Pay" not mentioned, "Schedule" we have shift info. We must not create sections with placeholder text. So we include only those with actual content. Let's extract: - About the role: could include position overview, purpose, maybe facility type, shift, job type, address, about us description. - Responsibilities: Essential Job Functions list (many bullet points). Also Other Job Functions list. - Qualifications: Basic Qualifications list (education, experience, knowledge, etc). Also maybe language requirement, PA clearances. - Skills: Knowledge of insurance plans, medical terminology, MS Office, customer service, fluency English, Spanish requirement for El Paso Market (but location is Willow Park, not El Paso; still mention? Might be irrelevant but it's in posting). We could include under Skills. - Benefits: Job Perks: Night/Weekend shift differentials, 401K Match (100% vested day ONE after eligibility period), Paid Employee Referrals, Free Parking. - Schedule: Night Shift (7PM-7AM). Also Full-time. - Pay: not mentioned, so omit. We must not include boilerplate like EEO etc. Not present. We need to output only HTML fragment, no markdown fences. We'll produce:

About the role

... content ...

But we need to preserve all substantive information. We'll need to include details like facility type, shift, job type, address, about us description. We'll need to format lists with

• . Let's craft. About the role paragraph: combine position overview, purpose, facility description, shift, job type, address, about us description. We'll need to be careful not to duplicate. Let's write: Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Facility: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) at Baylor Scott & White Hospital Willow Park: 5400 E. Interstate 20 Service Rd, Willow Park, 76008. Shift: Night Shift (7PM-7AM), Full-time. About Emerus: description. We'll put that in

  maybe multiple paragraphs? Could be multiple

  but okay. Responsibilities: list essential job functions and other job functions. We'll combine both lists under Responsibilities. Qualifications: list basic qualifications. Skills: list knowledge of insurance plans, medical terminology, MS Office, customer service, fluency English, Spanish (El Paso Market) maybe note. Benefits: list perks. Schedule: list shift and full-time. We must not include headings with empty content. Let's craft HTML. Be careful to not include any markdown fences. We'll output:

  About the role

  Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

  Facility: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) at Baylor Scott & White Hospital Willow Park, 5400 E. Interstate 20 Service Rd, Willow Park, 76008.

  Shift: Night Shift (7PM‑7AM), Full‑time.

  About Emerus: Emerus is the leader in small‑format hospitals, partnering with respected health systems to provide care patients need in the neighborhoods they live, by teams they trust. Partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Their innovative hospitals are fully accredited and provide highly individualized care. Emerus is committed to compassionate, comprehensive care for all, fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all Healthcare Pros.

  Then Responsibilities:

  Responsibilities

  • Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
  • Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
  • The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
  • Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
  • Provide and obtain signatures on required forms and consents
  • Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
  • Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
  • Obtain insurance authorizations as required by individual insurance plans where applicable
  • Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service‑oriented fashion
  • Scan all registration and clinical documentation into the system and maintain all medical records
  • Assist with coordinating the transfer of patients to other hospitals when necessary
  • Respond to medical record requests from patients, physicians and hospitals
  • Maintain cash drawer according to policies
  • Maintain log of all patients, payments received, transfers and hospital admissions
  • Maintain visitor/vendor log
  • Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
  • Receive deliveries including mail from various carriers and forward to appropriate departments as needed
  • Notify appropriate contact of any malfunctioning equipment or maintenance needs
  • Attend staff meetings or other company sponsored or mandated meetings as required
  • Assist medical staff as needed
  • Perform additional duties as assigned
  Qualifications:

  Qualifications

  • High School Diploma or GED, required
  • 2 years of patient registration and insurance verification experience in a health care setting, preferred
  • Emergency Department registration experience, strongly preferred
  • Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
  • Basic understanding of medical terminology
  • Excellent customer service
  • Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred
  • Position requires fluency in English; written and oral communication
  • Fluency in both English & Spanish is a requirement in the El Paso Market
  • Pennsylvania Candidates: Act 33 (Child Abuse History Clearance) & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date
  Skills: maybe we can combine some of the above but we already have knowledge etc. Could create Skills section for specific skills: Knowledge of insurance plans, medical terminology, MS Office, customer service, fluency English/Spanish. But we already listed many in Qualifications. To avoid duplication, maybe we put those under Skills and keep Qualifications for education/experience/clearances. Let's restructure: Qualifications: education, experience, clearances. Skills: knowledge of insurance plans, medical terminology, MS Office, customer service, fluency English, Spanish (El Paso Market). Let's do that. Thus:

  Qualifications

  • High School Diploma or GED, required
  • 2 years of patient registration and insurance verification experience in a health care setting, preferred
  • Emergency Department registration experience, strongly preferred
  • Pennsylvania Candidates: Act 33 (Child Abuse History Clearance) & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date

  Skills

  • Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors
  • Basic understanding of medical terminology
  • Excellent customer service
  • Working knowledge of MS Office (MS Word, Excel and Outlook)
  • Fluency in English; written and oral communication
  • Fluency in both English & Spanish (requirement for El Paso Market)
  Benefits:

  Benefits

  • Night/Weekend shift differentials
  • 401K Match (100% vested day ONE after the eligibility period has been met)
  • Paid Employee Referrals
  • Free Parking
  Schedule:

  Schedule

  • Night Shift (7PM‑7AM)
  • Full‑time
  We also need to include facility address maybe under About the role; we already did. Check that we didn't miss any substantive info: job perks covered, shift, job type, facility type, address, about us description, position overview, essential functions, other functions, qualifications, skills, benefits. We omitted mention of "FACILITY TYPE : 16 bed Small-Format Hospital (8 ER, 8 Inpatient)" we included. We omitted "JOB TYPE: Full-time" included in schedule. We omitted "HOSPITAL ADDRESS : ***NEW FACILITY*** Baylor Scott & White Hospital Willow Park: 5400 E. Interstate 20 Service Rd, Willow Park, 76008" included. We omitted "Job Perks : Night/Weekend shift differentials, 401K Match (100% vested day ONE after the eligibility period has been met!), Paid Employee Referrals. Free Parking!" included. We omitted "We are Emerus, the leader..." included. We omitted "Our growing number of amazing partners includes ..." included. We omitted "Our innovative hospitals are fully accredited and provide highly individualized care." included.