Patient Access Specialist

About the role

Greet patients and provide exceptional customer service throughout the registration process. Verify patient identity, collect demographic and insurance information, and ensure accurate account setup. Issue patient armbands and coordinate bedside registration when needed. Educate patients on financial responsibilities, benefits, and available resources. Process orders, manage work queues, and maintain accurate, timely account documentation to support billing readiness. Obtain required consents, signatures, and regulatory documentation. Safely secure and document patient valuables when applicable. Escort or direct patients to appropriate locations within the facility. Collaborate with clinical and support teams to ensure efficient patient flow.

Skills & Qualifications

• Follow all federal, state, and organizational regulations, including HIPAA, EMTALA, and CMS standards
• Maintain strict confidentiality of patient information
• Adhere to infection prevention protocols and proper use of PPE
• Participate in emergency preparedness and safety initiatives
• Strong customer service and communication skills with a patient-centered approach
• High attention to detail and accuracy in data entry and documentation
• Ability to multitask and manage work queues in a fast-paced environment
• Team-oriented mindset with the ability to collaborate across departments
• Commitment to professionalism, confidentiality, and compassionate care

Preferred minimum of an Associate Degree in Healthcare or Business Administration. Preferred minimum experience of 3 years in Patient Access or Business office setting. Preferred minimum 1 year of knowledge of Epic applications.

Pay

The pay range for this position is $22.00 – $22.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Full-Time & Part-Time roles available.

Workplace Type

This is a fully onsite position in Anchorage, AK.