Patient Access Specialist/Front Office

Highlights

Hospital Registration/Front Office – Night Shift (7 PM–7 AM). Full‑time position at a 16‑bed small‑format hospital (8 ER, 8 inpatient).

Location

Baylor Scott & White Hospital Willow Park, 5400 E. Interstate 20 Service Rd, Willow Park, TX 76008.

Company

Emerus is the leader in small‑format hospitals, partnering with health systems such as Baylor Scott & White Health, Ascension, and others to provide community‑based, highly individualized care.

Job Perks

• Night/Weekend shift differentials
• 401(k) match – 100 % vested after eligibility period
• Paid employee referrals
• Free parking

Purpose

The Patient Access Specialist serves as a liaison between patients/families, payers, Patient Financial Services, and other health‑care team members, facilitating patient tracking and billing by obtaining and verifying accurate demographic information, securing financial responsibility, and maximizing hospital reimbursement while maintaining compliance with EMTALA, DNV, HIPAA, and other regulations.

Responsibilities

• Provide excellent customer service and build quality relationships with patients and families.
• Answer telephone calls professionally, record messages, and route them to appropriate medical staff.
• Obtain and verify complete demographic information and enter it accurately into the patient accounting system.
• Verify insurance benefits, confirm payor and plan details, and obtain authorizations when required.
• Collect out‑of‑pocket responsibility at the time of service in a customer‑service‑oriented manner.
• Scan registration and clinical documentation into the system and maintain medical records.
• Assist with patient transfers to other hospitals as needed.
• Respond to medical record requests from patients, physicians, and other hospitals.
• Maintain cash drawer, patient/payment logs, transfer logs, and visitor/vendor logs according to policy.
• Keep the front desk, waiting area, restrooms, break area, and patient rooms clean when assistance is needed.
• Receive and distribute deliveries and mail to appropriate departments.
• Notify appropriate contacts of equipment malfunctions or maintenance needs.
• Attend staff meetings and other required company‑sponsored meetings.
• Assist medical staff and perform additional duties as assigned.

Requirements

• High School Diploma or GED (required).
• 2 years of patient registration and insurance verification experience in a health‑care setting (preferred).
• Emergency Department registration experience (strongly preferred).
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors (required).
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) (strongly preferred).
• Fluency in English (written and oral).
• Fluency in both English and Spanish (required for the El Paso market).
• For Pennsylvania candidates: completion of Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) within the last 5 years, or ability to obtain prior to start date.

Schedule

Night shift, 7 PM – 7 AM, with potential weekend work.