Patient Access Specialist/Hospital Front Office

Highlights

• Shift: Night Shift (7 PM – 7 AM)
• Job Type: PRN
• Facility Type: 16‑bed Small‑Format Hospital (8 ER, 8 Inpatient)

Job Perks

• Night/Weekend shift differentials
• 401K Match (100 % vested after eligibility period)
• Paid employee referrals
• Free parking

Location

Baylor Scott & White Hospital Willow Park
5400 E. Interstate 20 Service Rd, Willow Park, TX 76008

Responsibilities

• Serve as liaison between patient/family, payers, Patient Financial Services, and other health‑care team members.
• Facilitate patient tracking and billing by obtaining and verifying accurate demographic information, financially securing patients, and collecting out‑of‑pocket responsibility from guarantors.
• Maintain compliance with EMTALA, DNV, HIPAA, and all other applicable regulations.
• Provide excellent customer service, understand customer needs, and build quality relationships.
• Protect patient safety by ensuring proper identification and triage upon arrival.
• Answer telephone calls professionally, record messages, and communicate to appropriate medical staff.
• Obtain signatures on required forms and consents.
• Enter complete and accurate demographic information into the patient accounting system.
• Verify insurance benefits for all plans, confirming correct payor and plan entry.
• Obtain insurance authorizations as required.
• Pursue collections at the time of service in a customer‑service‑oriented fashion.
• Scan registration and clinical documentation into the system and maintain medical records.
• Assist with coordinating patient transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians, and hospitals.
• Maintain cash drawer according to policies and keep logs of patients, payments, transfers, and admissions.
• Maintain visitor/vendor log and ensure a clean working environment (front desk, restroom, waiting room, break area, patient rooms as needed).
• Receive deliveries and forward to appropriate departments.
• Notify appropriate contacts of any malfunctioning equipment or maintenance needs.
• Attend staff meetings or other company‑sponsored/mandated meetings as required.
• Assist medical staff as needed and perform additional duties as assigned.

Requirements

• High School Diploma or GED (required).
• 2 years of patient registration and insurance verification experience in a health‑care setting (preferred).
• Emergency Department registration experience (strongly preferred).
• Completion of Pennsylvania Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) within the last 5 years, or ability to obtain prior to start date.

Skills

• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) – strongly preferred.
• Fluency in English (written and oral) required.
• Fluency in both English and Spanish required for the El Paso market.