Patient Access Specialist/Front Desk

Schedule

Full-Time (40 hrs/week) | Monday–Friday | 6:45AM–7PM

Location

Kent, OH

Specialties

• Outpatient Orthopedics
• Physical Therapy / Occupational Therapy
• Pain Management
• MRI

About the role

Serves as a key front-line representative of the organization, providing comprehensive support across patient registration, scheduling, insurance verification, and customer service functions.

Responsibilities

• Ensure an accurate, efficient, and positive experience for patients by completing check-in and check-out processes, verifying insurance coverage, obtaining authorizations, and maintaining complete and compliant documentation within the Electronic Medical Record (EMR).
• Act as a resource for patients, clinical staff, and referring providers, assisting with financial counseling, benefits education, and coordination of services across multiple locations.
• Greet patients professionally and complete the check-in/check-out process.
• Answer patient questions and provide accurate, helpful information.
• Provide strong customer service and represent the organization positively.
• Performs chart preparation tasks to support upcoming appointments.

Requirements

• High School or GED required.
• College degree or progress toward degree preferred.

Qualifications

• Prior experience working in a medical office or patient-facing healthcare environment preferred.
• Minimum of 1 year of customer service, registration, scheduling, or patient access–related experience strongly preferred.

Skills

• Strong computer skills and familiarity with office equipment required.
• Ability to navigate and use Electronic Medical Record (EMR) systems, such as Cerner or Centricity.
• Ability to learn and train others on scheduling, registration, eligibility verification, and front-desk processes (if applicable to training responsibilities).
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.